Accessibility Statement

Inclutra is a web-based service for live transcription and translation of in-room audio at events. It consists of a dashboard for operators, a recorder page that streams microphone audio, and live views that show captions and translations on phones, tablets, and stage displays.

The service is offered as a subscription for business and organization use. Plans and pricing are shown on our homepage; payment is by bank transfer. Details on how the service is performed, contract terms, and provider information can be found in our Terms of Service, our Legal Notice, and our EU Commitment.

We build the Inclutra website (www.inclutra.com and www.inclutra.at) and the Inclutra app (app.inclutra.com, including sign-up and checkout) to conform to the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, which also underpin the European standard EN 301 549 and the requirements of Annex 1 of the BaFG.

In practice this includes: full keyboard operability with visible focus indicators, screen reader support with correct landmarks and labels, text alternatives for non-text content, sufficient color contrast, content that reflows and scales without loss, captions state and status information that never rely on color or sound alone, and support for reduced-motion preferences.

Every release is checked against an automated accessibility test gate and a manual WCAG 2.2 AA sign-off before deployment. The known exceptions are listed below.

The website and app are designed to work with current screen readers (such as NVDA, JAWS, VoiceOver, and TalkBack) in combination with current browsers, and can be operated entirely by keyboard.

Features that support assistive technology and individual needs include: skip links to the main content, a consistently visible focus indicator, live caption regions that announce new text politely and pause automatically when you scroll back, adjustable caption text size in the audience view, the highly legible Atkinson Hyperlegible font in the app, dark and light themes, and full support for the reduced-motion system setting.

If you use assistive technology and something does not work for you, please tell us - the contact channel below reaches the people who build the product.

Despite our efforts, the following parts of the service are not yet fully verified or accessible. We list them here with the reason and, where available, an alternative:

Embedded video player (third-party): demo and tutorial videos are delivered through an external player whose keyboard, screen reader, and caption support we have not yet fully verified. All tutorial videos are accompanied by complete text versions of the same content on the page.

Spam-protection widget on the contact form (third-party): the accessibility of the verification widget has not yet been fully verified. If it blocks you, you can always reach us directly by email instead.

Generated invoice documents: invoices are generated automatically and their structure for assistive technology has not yet been verified. If you need an invoice in an accessible format, contact us and we will provide one.

We are working to verify and resolve these items and will update this statement as they are closed.

This statement is based on a self-assessment, consisting of: an automated accessibility test suite that runs as a blocking gate before every deployment, a manual WCAG 2.2 AA sign-off of key routes for each release, and a comprehensive accessibility and BaFG compliance audit of the full website and app codebase performed in July 2026.

This statement and the underlying assessment are reviewed whenever the service changes materially, and at least every five years.

If you encounter an accessibility barrier anywhere in the Inclutra website or app, please email us at hello@inclutra.com or use our contact form. Describe what you were trying to do and what got in the way. We review every report and aim to respond within 14 days.

If you are not satisfied with our response, you can contact the Austrian market surveillance authority responsible for the Accessibility Act, the Sozialministeriumservice (www.sozialministeriumservice.at).