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§ 1 Who Controls Your Data
§ 1.1 Data controller: Alexander Duggleby (sole proprietorship), trading as Inclutra.
Address: Marxergasse 24/2, 1030 Wien, Austria.
§ 2 What We Process
§ 2.1 We process only the data needed to provide Inclutra.
§ 2.2 Account data: We keep account and organisation data until the account is deleted.
§ 2.3 Live audio: Audio is processed in real time for transcription and translation and is not stored by us.
§ 2.4 Transcriptions and translations: Stored while the account exists, or until a user deletes them from the dashboard.
§ 2.5 Support data: Support requests are handled by email.
§ 2.6 We do not sell personal data.
§ 4 Where Data Is Processed
§ 4.1 Data processing is EU-only.
§ 4.2 Main service providers and their privacy policies.
- Hetzner ( hosting and storage) [Germany]: https://www.hetzner.com/legal/privacy-policy/
- Gladia ( transcription and translation processing) [France]: https://gladia.io/privacy-notice
- Lettermint ( transactional email delivery) [Netherlands]: https://lettermint.co/privacy-policy
- Inbox.eu ( email hosting) [Latvia]: https://help.inbox.eu/privacy-policy
- Bunny CDN ( content delivery network) [Slovenia]: https://bunny.net/privacy/
- SimpleVideo ( tutorial and demo video hosting and playback (operated by the same owner as Inclutra, not an unrelated third party)) [Austria]: https://simplevideo.eu/privacy/
§ 4.3 Analytics, telemetry, and logging for Inclutra are privacy-aware and self-hosted by us in the EU.
§ 4.4 Tutorial and demo videos on our website are served by SimpleVideo, a separate service operated by the same sole proprietorship that operates Inclutra. Loading a page with an embedded video sends your IP address and browser user agent to that service and its content delivery network so the video can be delivered. Video playback is delivered from content delivery network edge locations, which may sit outside the EU depending on where you are watching from.
§ 5 How Long We Keep Data
§ 5.1 Retention periods.
- Account data: until account deletion.
- Audio: not stored.
- Transcriptions and translations: until account deletion or user deletion in dashboard.
- App and server logs: 90 days.
- Email correspondence: retained unless you ask for deletion where legally possible.
§ 6 Your Rights
§ 6.1 If you are in the EEA, you can request access, correction, deletion, restriction, or portability of your personal data, and you can object to certain processing.
§ 6.2 You can also file a complaint with your local data protection authority.
§ 7 Contact
§ 7.1 For privacy requests or questions : hello@inclutra.com.
Last updated: 2026-03-02.