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Microphone troubleshooting

Fix microphone access

Use this guide when Inclutra says the microphone is missing, blocked, busy, or cannot be opened even though the browser appears to be allowed.

Last updated: July 4, 2026

Contents Expand
  1. Quick fix
  2. Firefox on macOS
  3. Chrome on macOS
  4. Safari on macOS
  5. Other causes
  6. Support code

Quick fix

Start here for most microphone errors.

If Inclutra shows a support code that starts with mic-, keep it available when contacting support. It helps us find the matching diagnostic entry without exposing microphone names.

  1. Quit and reopen the browser.
  2. Open the operating-system microphone privacy settings and make sure your browser is allowed to use the microphone.
  3. Open the browser site settings for Inclutra and allow microphone access for app.inclutra.com.
  4. Close other apps that may be using the microphone, such as video-call, recording, meeting, or audio-routing tools.
  5. Reconnect external microphones or headsets, then try starting the recording again.

Firefox on macOS

Firefox can show the site permission as granted while macOS still blocks Firefox from opening the microphone.

This is the most likely fix when Firefox reports that microphone permission is granted but Inclutra still says no usable microphone could be opened.

If you want to reset only Firefox and macOS recognizes the app bundle, run osascript -e 'id of app "Firefox"' first, then pass that bundle identifier to tccutil reset Microphone. If macOS says the bundle identifier does not exist, use the broader reset command above.

  1. Quit Firefox completely.
  2. Open Terminal and run tccutil reset Microphone. This resets microphone privacy prompts for all apps.
  3. Open System Settings, then Privacy & Security, then Microphone.
  4. Enable Firefox if it appears in the list. If macOS asks, choose Quit & Reopen.
  5. In Firefox, open Settings, then Privacy & Security, then Permissions, then Microphone Settings.
  6. Remove any saved Inclutra entry, save the change, reopen Inclutra, and allow the microphone again.

Chrome on macOS

Chrome can be allowed at the site level but blocked at the macOS level. Both permissions must be enabled.

  1. Quit Chrome completely.
  2. Open System Settings, then Privacy & Security, then Microphone.
  3. Enable Google Chrome. If the setting was already enabled, turn it off and back on, then reopen Chrome.
  4. In Chrome, open chrome://settings/content/microphone and confirm that app.inclutra.com is allowed.
  5. Select the intended microphone in Chrome's microphone dropdown if more than one input is available.

Safari on macOS

Safari usually follows macOS microphone privacy prompts closely. If Safari works but another browser does not, the issue is usually the other browser's saved site permission or macOS app permission.

  1. Open Safari Settings, then Websites, then Microphone.
  2. Set app.inclutra.com to Allow.
  3. Open System Settings, then Privacy & Security, then Microphone, and confirm Safari is allowed.

Other causes

  • No microphone is connected: reconnect the microphone, USB audio interface, headset, or dock.
  • The microphone is busy: close video-call, recording, streaming, voice-isolation, or audio-routing apps and retry.
  • A saved device disappeared: unplugging a previous headset can leave the browser pointing at an input that no longer exists. Reopen the browser and select the current microphone.
  • Browser privacy mode or enterprise policy: some managed browsers block microphone access even when the page asks correctly. Try an unmanaged browser profile or contact the device administrator.
  • Unsupported browser context: microphone access only works on secure HTTPS pages and supported browsers.

Support code

When a microphone request fails, Inclutra may show a support code such as mic-cd6dedabda774532. Send that code to support together with your browser name, browser version, operating system, and microphone type.

The diagnostic report records whether the page is secure, whether audio inputs are visible, and whether the browser reports microphone permission. It does not send microphone audio or microphone names.